RETURN POLICY

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Last updated January 8, 2021

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return/exchange policy.
 
EXCHANGES
 
All exchanges must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
EXCHANGE PROCESS
 
To return an item, please email customer service at info@beltwaymerch.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your item. Return address will be provided to you after you submit your request.
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We are not responsible for lost or missing packages.

After receiving your exchange/return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed and if any balance is due. Items with balance due will not ship until full payment is received. 
 
EXCEPTIONS    

The following items cannot be exchanged:
 
     ●     Custom Logo Items   
     ●     Used Items   
     ●     Purchases From 3rd Party Vendor   

 

For defective or damaged products, please contact us at the customer service number below to arrange an exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Item must be in UNUSED condition   
     ●     Must Contact Us Before Exchange Is Granted   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
443-996-9945 
info@beltwaymerch.com